Help Keep Our Community Safe

COVID-19 Centre information

CURRENT UPDATES

WE'RE RE-OPENING
Saturday, 06 February 2021

We’re open again and want to thank you for your continued support this year.  We’re excited to welcome you back to DFO Perth to enjoy our retail, dining and leisure facilities.

Whilst the lockdown has lifted, some restrictions are still in place and the safety of our customers, retailers and staff continues to be our priority.

You can help us keep you safe by

+ Wearing your mask!

+ The four-square metre capacity rule is currently in place in our Food Court, only allowing for 150 patrons to dine at one time. We ask that all visitors to our Food Court please sign in using the free SafeWA app. When you visit us simply open the app and scan the QR code which you’ll find throughout the Food Court. If you don’t have the app or a mobile, please sign in at the designated manual check in point located within the Food Court.

+ Planning your shopping trip ahead of visiting
+ Keeping a healthy distance from each other
+ Maintaining good hygiene including washing your hands or using the hand sanitiser provided

We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including:

·       Increased sanitisation and cleaning of customer touch points and high traffic areas

·       To remind visitors to keep a healthy distance apart we’ve got physical and digital signage and PA announcements

·       Traffic and density management in our carparks and our malls

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

Again, we thank you for your support throughout this challenging time. Please continue to check our website or sign up to our mailing list for regular updates.

For the latest health advice, and to stay informed, we recommend visiting https://ww2.health.wa.gov.au/

And remember, if you feel unwell, please stay home.

We are thrilled to welcome you back and hope to see you soon.

IMPORTANT CUSTOMER NOTICE
Monday 1st February 2021

In line with the latest WA Government direction, our retailers will remain closed until the conclusion of the lockdown period.

Help our community stop the spread of COVID-19 by keeping a healthy distance from each other and if you have any COVID-19 symptoms, however mild, please do not enter the centre and get tested immediately.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

We thank you for your support throughout this challenging time. Please continue to check our website or sign up to our mailing list for regular updates.

For the latest health advice, and to stay informed, we recommend visiting ww2.health.wa.gov.au/

Please take care of yourselves, your families and friends during this uncertain time.

Your Safety Remains Our Top Priority

Wearing of Masks

In line with Government direction, you are required to wear a face mask during your visit to our centre.

Plan Your Visit

It’s important to plan your visit before you arrive, in order to shop safely and efficiently. Use our centre directions and map to find store locations and decide which car park and entry is most convenient for you.

Security and Physical Distancing Officers

Security officers in high visibility vests are monitoring our centre to enforce physical distancing requirements as appropriate and are working together with local police.

Capacity Limits & Industry-Leading Heat-Mapping Technology

Maximum capacity limits are in place within the centre and within stores. Centre capacity and crowd density is actively monitored by heat mapping technology.

Increased Hand Sanitisation & Cleaning

Increased sanitisation and cleaning of all customer touch points and high traffic areas.

Hand Sanitiser At Entry Points

Please use the hand santiser located at each entrance and use hand sanitser when requested upon entering a store.

Physical Distancing Signage

Door, window, floor and freestanding signage are in place to assist with physical distancing measures. Please adhere to directions and guidance provided.

FREQUENTLY ASKED QUESTIONS

DO I NEED TO WEAR A MASK WHEN I VISIT?

In line with Government direction, you are required to wear a face mask during your visit to our centre.

Help our community stop the spread of COVID-19 by keeping a healthy 1.5 metre distance from fellow customers and retail team members during your visit.

And remember, if you have any COVID-19 symptoms, please do not enter the centre.

WHAT ARE YOU DOING TO KEEP THE CENTRE CLEAN AND HYGIENIC?

The safety and wellbeing of our customers, retailers, team and the community is always our top priority, which is why we’re taking extra precautions to ensure our centres are clean and hygienic, including more thorough cleaning to high traffic and high touch areas.

We’re also asking everyone who visits us to practice healthy physical distancing and good hygiene.

WHAT SPECIFIC HYGIENE PRACTICES ARE IN PLACE?

In addition to our standard practices, we’ve introduced the following precautionary measures to ensure you can visit us with confidence:

  • Increased cleaning schedules of high traffic areas, high contact surface points, including amenities, parents’ rooms, handles and rails
  • The introduction of hand sanitisers in convenient locations including entrances and exits
  • We’re encouraging physical distancing (1.5 metres) so please keep a healthy distance from one another while you’re visiting our centre. Please follow window signage and floor decals around the centre including ones provided to retailers to assist with communicating distancing measures
  • We’re actively communicating and promoting the practice of good hygiene
  • We’ve deferred all centre events and activities for now
  • We are taking additional precautionary measures and continuing to monitor government advice and announcements.
  • Closure of playgrounds
  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

These are preventative measures that each of us can take to help keep our community safe.

HOW ARE YOU ENCOURAGING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING DURING THEIR VISIT?

We’ve introduced distancing measures based on government recommendations, to ensure the wellbeing of everyone who visits and works at our centre, and we’re asking everyone in our centres to practice good hygiene.

To help minimise close contact, we’re asking everyone to follow the floor navigations throughout our centre, maintain a 1.5 metre distance from others, and where a mask at all times.

  • Physical and digital signage is in place to remind customers to keep a safe distance apart
  • Window signage and floor decals have been provided to retailers to assist with communicating distancing measures
  • Floor decals and physical distancing reference points are visible in key areas
  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
  • Closure of playgrounds
HOW DO I STAY UP TO DATE WITH CENTRE INFORMATION?

We will endeavour to update our store listings on this website with amended trading hours, and any store closures, in a timely manner so you can stay informed.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus through our social channels, email and website.

Please sign up to our database or follow us on social media for regular updates.

DOES YOUR AIR CONDITIONING SPREAD THE VIRUS?

We understand continuing community concerns about the spread of Coronavirus and are conscious of the spread of rumours and misinformation which is not helpful during these times of uncertainty.

The Federal Health Department has outlined how Coronavirus can spread, which does not include by air conditioning, that information is available here: https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-what-you-need-to-know_4.pdf

HOW DO I KNOW IF A STORE IS OPEN?

For store openings, you can search for retailers by name or category here for further details.

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

  • Wash hands regularly, including after touching common surfaces and after coughing or sneezing.
  • Wear a face mask during your visit to our centre.
  • If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.
  • Remember to practice social distancing (at least 1.5m away from any other customer)
  • Be sure to use our hand sanitiser located at entrances both on arrival and departure.

We want to assure our customers and communities that we are monitoring and acting on current and future government and relevant health authority’s advice. For additional information please visit: https://www.health.gov.au/